If you need any assistance regarding your application, please email us at: [email protected] or call us on +254 717 436 070 or reach out to us on WhatsApp at +254 110 922 064.

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FAQs

  • It is an online form that collects information required by immigration and customs authorities. While it's not mandatory for boarding your flight, it is a requirement for entry into Kenya and must be completed before presenting yourself to immigration.

  • The exemption from DECD applies only to the visa authorization. All Travellers—regardless of visa status—must complete the embarkation and customs declaration form to ensure smooth entry processing.

  • While it is possible, it is strongly recommended to complete the form in advance to avoid delays at immigration

  • An DECD is required for each passenger when travelling as a group. When starting your application, select Apply as a Group.

  • Yes, the form must be completed for every traveler, including minors. Parents or guardians can fill it out on their behalf.

  • You can fill out the form within a few days before your departure. Just ensure it is done before you reach Kenyan immigration.

  • Requirements vary slightly per category, but typically include:

    • A valid passport (at least 6 months validity from your date of arrival and at least 1 blank page)
    • A passport-style photo or selfie
    • Your contact details (email and phone number)
    • Your arrival and departure details
    • Accommodation confirmation (e.g. hotel booking, address of host)

  • Yes, just ensure that the traveler’s information is provided and you indicate that you are applying on their behalf when finishing the application

  • Click on the Help button at the bottom of the page or visit the official immigration website for guidance.